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Terms of Service – Sidekick Pro

Effective date: March 1, 2026; Last updated: June 6, 2026

These Terms of Service (the “Terms”) form a binding agreement between you and RTC Holdings Inc., a California corporation, operating as Download Youth Ministry (“DYM,” “we,” “us,” or “our”), governing your access to and use of the Sidekick Pro application for macOS, iPadOS, and iOS (the “App”), the companion audience web experience at go.sidekick.tv (the “Audience Site”), and any related services, content, and updates we provide (collectively, the “Service”). By creating an account, installing the App, scanning a Sidekick Pro session QR code, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a church, ministry, school, or other organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you and that organization.

1. Who can use Sidekick Pro

1.1 Hosts

To create a Sidekick Pro host account, purchase a subscription, and operate the App in front of an audience on your own behalf, you must be at least 18 years old (or the age of majority in your jurisdiction).

We recognize that in ministry settings, student leaders, interns, and other volunteers under 18 may operate Sidekick Pro. A person under 18 may use the App as a host only (a) under the supervision and authority of a sponsoring church, ministry, school, or other organization, or a parent or legal guardian, and (b) where the paid subscription and billing are held and authorized by that organization or by an adult (such as a supervising leader, parent, or guardian). The supervising organization or adult is responsible for the account, for these Terms, and for all activity under the account, including any minor’s use.

1.2 Audience members

The Audience Site is designed for use in supervised group settings — such as youth ministry — that may include minors aged 13 and older, under the supervision of an adult host (such as a youth leader). It is not a destination a child seeks out on their own; a participant reaches it only when an adult host displays a session and invites the group to join. The Audience Site is not directed to children under 13, does not knowingly collect personal information from children under 13, and if you are under 13 you should not enter your name or any other information into it.

The Audience Site does not require an account, and it is built around data minimization: we never ask an audience member for a full name, email address, phone number, mailing address, or date of birth. An audience member is asked only to optionally provide a display name — which should be a first name or nickname, not a full name or contact information — and to submit their answers within a game.

Hosts who include minors in their audience are responsible for obtaining any consents required by applicable law (including the Children’s Online Privacy Protection Act (“COPPA”) in the U.S. and equivalent laws elsewhere), their organization’s policies, and parents or guardians. By running a session that includes minors, a host represents that they have the authority and any parental or guardian consent required to do so.

See the Privacy Policy for details on what the Audience Site collects and how children’s data is handled.

2. Your account and subscription

2.1 Account

Some features of the App require you to sign in with Apple, Google, Microsoft, a Coleader account, or a Download Youth Ministry membership account. You are responsible for keeping your sign-in credentials secure and for any activity that occurs under your account.

2.2 Subscriptions

Sidekick Pro is offered on a subscription basis. App Store subscriptions are purchased through Apple’s in-app purchase system. If you access Sidekick Pro through a Coleader subscription, that subscription is billed by Coleader (whose payments are processed by Stripe); if you access it through a DYM membership, that membership is billed through DYM’s storefront (see Section 2.3). Pricing, billing intervals, and renewal terms are presented to you at the time of purchase. App Store subscriptions auto-renew unless you cancel through your Apple ID settings at least 24 hours before the end of the current period; Coleader subscriptions and DYM memberships renew and can be cancelled as described by Coleader or DYM, respectively. We do not directly process or store your payment card details.

2.3 DYM membership tiers

If you sign in with a Download Youth Ministry membership, the features and audience limits available to you in Sidekick Pro may be determined in part by your DYM membership tier, which is verified through DYM’s storefront (Salesforce Commerce Cloud / Ordergroove). Use of your DYM account remains governed by the separate DYM Terms of Use and Privacy Policy.

2.4 Free features

Some features of Sidekick Pro are made available at no charge. We may change, limit, or discontinue free features at any time.

2.5 Trials and promotions

We may offer free trials or promotional pricing. Unless cancelled before the trial ends, the subscription will automatically convert into a paid subscription at the then-current price through the applicable billing channel. Before a trial converts, we will disclose the price and the renewal date, and you may cancel at any time before conversion to avoid being charged. See Section 2.6 for refund terms.

2.6 Refunds

App Store subscription purchases are processed by Apple and are subject to Apple’s refund policies; DYM does not directly issue refunds for App Store purchases, and you should contact Apple Support.

Coleader subscriptions and DYM memberships are governed by the refund and cancellation terms of Coleader and DYM, respectively.

For any subscription that DYM bills you directly (where such direct billing is offered), the following applies:

  • Free trials. Where a free trial is offered, you may cancel at any time before the trial ends to avoid being charged. We will show you the price and renewal date before the trial converts to a paid subscription.
  • Monthly plans. You may cancel at any time. Your access continues through the end of the billing period you have already paid for, and you will not be charged again. We do not provide refunds for the current or past monthly periods.
  • Annual plans. You may request a refund within fourteen (14) days of the charge for that annual term, and we will refund eligible payments through the original payment method. After 14 days, annual subscriptions are non-refundable and we do not provide prorated refunds for the remainder of the term.
  • Additional rights. Where required by applicable law (for example, statutory withdrawal or cooling-off rights in the EEA and UK), you may have additional refund or cancellation rights, which are not limited by this section.

2.7 Grandfathering

Subscribers whose membership or subscription was active before January 1, 2027 may retain access to certain Sidekick Pro features for as long as that subscription remains continuously active, as described in the offer terms presented to those subscribers. We may modify or discontinue grandfathered access on reasonable notice where permitted by law.

3. License to use the App

Subject to your compliance with these Terms, DYM grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on devices you own or control, solely for your personal use or for use by the church, ministry, or other organization on whose behalf you accepted these Terms. The license is also subject to the Usage Rules in Apple’s App Store Terms of Service.

4. Your content

4.1 What “Your Content” means

“Your Content” means anything you create, upload, import, type, or otherwise add to the Service, including slides, songs, lyrics, playlists, images, videos, announcements, custom polls, trivia questions, countdown configurations, and any media you import from PowerPoint, Keynote, Google Slides, or other sources.

4.2 You own Your Content

You retain all rights you have in Your Content. We do not claim ownership of Your Content.

4.3 License you grant us

You grant DYM a worldwide, royalty-free, non-exclusive license to copy, transmit, display, and otherwise process Your Content solely as necessary to operate, maintain, and improve the Service for you — for example, transmitting the poll questions, trivia, and countdown configurations needed to run a live session through our systems to the Audience Site. As described in Section 4.4, DYM does not store copies of your library files on its servers. This license ends when you delete Your Content or close your account, except to the extent we must retain copies to comply with law, resolve disputes, or enforce our agreements.

4.4 Where Your Content is stored

By default, Sidekick Pro stores Your Content on your device. If you choose iCloud as your library location, Your Content is stored in your personal iCloud container and synced by Apple — DYM does not host the iCloud copies. If you choose a custom folder backed by a third-party sync service (such as Dropbox, Google Drive, or OneDrive), Your Content is stored and synced by that service under its own terms. DYM does not have servers that hold copies of your slides, songs, or other library files.

4.5 Audience session data

When you run a live session, certain data needed to operate the session — for example, poll questions, poll counts, audience-submitted Q&A questions, trivia answers, and audience display names — is transmitted to and stored in our cloud database (Firebase Firestore) for the duration of the session and a reasonable period afterward. See the Privacy Policy for details.

4.6 Responsibility for Your Content

You are solely responsible for Your Content, including ensuring that you have all rights necessary to upload, display, and share it (for example, that you have a valid CCLI or other license for any song lyrics you display). You represent and warrant that Your Content does not violate any law or third-party right.

5. Audience-submitted content

5.1 What audience members can submit

Through the Audience Site, audience members may submit, depending on the feature: a chosen display name, votes, multiple-choice answers, trivia answers (text), live word/phrase guesses, and free-text Q&A questions.

5.2 Moderation

Audience-submitted text is screened by automated moderation that combines a third-party classifier (currently OpenAI, with Anthropic Claude as a fallback) and an internal blocklist. Content that the classifier flags as sexual content involving minors, harassment, hate, violence, or self-harm may be rejected before it reaches the host, or, for Q&A, flagged for the host to review.

5.3 Host moderation responsibilities

Automated moderation is not perfect. As the host, you are responsible for moderating audience submissions in real time, including using the moderator PIN, hiding or removing questions, and ending the session if audience behavior warrants it.

5.4 Removal of audience content

We may remove or refuse to display any audience-submitted content at any time, for any reason, including content that violates Section 6.

6. Acceptable use

You agree not to, and not to permit anyone using the Service through your account or session to:

  • Use the Service to violate any applicable law or regulation, or to facilitate, promote, plan, or encourage any unlawful act;
  • Use the Service to harass, bully, threaten, defame, dox, or sexually exploit any person, including any minor;
  • Upload, display, or submit content that is sexually explicit (especially involving minors), hateful, violent, infringing, defamatory, or illegal;
  • Attempt to bypass audience caps, moderation, the moderator PIN, or other access controls;
  • Reverse engineer, decompile, scrape, or attempt to extract the source code of the Service, except to the extent applicable law forbids those restrictions;
  • Use the Service to send spam, malware, or unsolicited messages;
  • Use the Service to compete with us or to build a competing product;
  • Use automated systems to access the Service in a manner that exceeds normal human use, or that interferes with the Service’s operation;
  • Use the Service in violation of any export-control, sanctions, or other law that applies to you.

6.1 Host responsibility for displayed content

Because your library content is stored on your own device or cloud and is not screened by our moderation, you are solely responsible for the legality of everything you display through the Service. You represent and warrant that your use of the Service and any content you display complies with all applicable laws and does not infringe or violate the rights of any third party.

6.2 Enforcement and reporting

We may investigate suspected violations of these Terms and may remove or refuse to display content, suspend or terminate accounts or sessions, and take any other action we consider appropriate. We reserve the right to report suspected unlawful activity to law enforcement or other authorities, and to cooperate with lawful requests and investigations. We will also comply with any legal obligations we have to report particular categories of content or activity.

6.3 Child safety

We have zero tolerance for content or conduct that sexually exploits or endangers children. Any content or activity that appears to constitute child sexual abuse material or the exploitation of a minor is strictly prohibited, will be removed, and may be reported to the National Center for Missing & Exploited Children (NCMEC) and/or law enforcement as required or permitted by law.

7. Copyright and DMCA

If copyright holders or their agents believe that any content on the Service infringes upon their copyrights, they may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C. § 512©(3) for further detail):

  • A physical or electronic signature of a person authorized to act on behalf of the holder of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  • Information reasonably sufficient to permit us to contact the notifying party, such as an address, telephone number, and, if available, an electronic mail address;
  • A statement that the notifying party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the notifying party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Failure to comply with all of the requirements outlined above may result in invalidity of the DMCA notice. Copyright infringement notifications may be submitted to our Copyright Agent at: support@downloadyouthministry.com.

8. Third-party services

The Service integrates with services operated by third parties, including Apple (App Store, Sign in with Apple, iCloud), Google (Google Sign-In, Google Slides / Drive APIs), Microsoft (sign-in, PowerPoint import), Firebase (Google LLC), Coleader, Stripe (Coleader’s payment processor), the Download Youth Ministry commerce platform (Salesforce Commerce Cloud, Ordergroove, and Authorize.Net), OpenAI, Anthropic (Claude), and Google (Gemini). If you choose a third-party sync service (such as Dropbox, Google Drive, or OneDrive) as your library location, that service is also a third party. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and we disclaim any liability arising from them.

9. Intellectual property

9.1 Our IP

The Service — including the App, the Audience Site, the Sidekick Pro name and logo, and all underlying software, designs, and content provided by us — is owned by DYM and its licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms transfers any of those rights to you.

9.2 Feedback

If you send us suggestions, feature requests, bug reports, or other feedback, you grant DYM a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

10. Updates and changes

We may release updates to the App, change features, or modify the Service at any time. We may also change these Terms. If we make a material change, we will notify you (for example, through the App or by email if you have provided one). Your continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.

11. Termination

11.1 By you

You may stop using the Service at any time. You may cancel an App Store subscription through your Apple ID settings, and a Coleader subscription or DYM membership as described by Coleader or DYM, respectively.

11.2 By us

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, if continued provision of the Service to you would expose us or others to legal liability, or if we discontinue the Service.

11.3 Effect of termination

On termination, your right to use the Service ends. Sections that by their nature should survive termination (including Sections 4.3, 6, 7, 8, 9, 12, 13, 14, and 15) will survive.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. DYM DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR SECURE. DYM IS NOT A SUBSTITUTE FOR HUMAN MODERATION AND DISCLAIMS ALL LIABILITY FOR ANY HARMFUL, OFFENSIVE, OR ILLEGAL AUDIENCE-SUBMITTED CONTENT THAT REACHES YOUR DISPLAY.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DYM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THAT PERIOD AND (B) US$100.

Some jurisdictions do not allow the limitation of certain damages, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless DYM and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of (a) Your Content, (b) your use of the Service, © your violation of these Terms, or (d) your violation of any law or third-party right.

15. Governing law and disputes

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

15.1 Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules.

15.2 Informal resolution first

Before filing a claim, you and DYM agree to try to resolve the dispute informally. You agree to send a written notice describing the dispute to support@downloadyouthministry.com, and we will send any notice to the contact details associated with your account. You and DYM agree to negotiate in good faith for at least sixty (60) days after such notice before starting an arbitration or, where permitted, a court proceeding.

15.3 Binding arbitration

If we cannot resolve a dispute informally, you and DYM agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except as set out in Section 15.5. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and may be conducted by telephone, video, or written submissions, or in person in the county where you reside. The arbitrator’s award is final and may be entered as a judgment in any court of competent jurisdiction.

15.4 Class action waiver

You and DYM agree that each may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding. If this Section 15.4 is found to be unenforceable as to a particular claim or request for relief, then that claim or request will be severed and may proceed in the courts identified in Section 15.6, while all other claims proceed in arbitration.

15.5 Exceptions

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to stop the actual or threatened infringement, misappropriation, or violation of intellectual property or access-control rights.

15.6 Opt-out, and courts for non-arbitrable disputes

You may opt out of the arbitration agreement in Sections 15.2–15.5 within thirty (30) days of first accepting these Terms by sending written notice, including your name and a clear statement that you wish to opt out of arbitration, to support@downloadyouthministry.com. Opting out does not affect any other part of these Terms. For any dispute that is not subject to arbitration (including disputes excluded under Section 15.5, claims by users who have opted out, or claims if the arbitration agreement is held unenforceable), the state and federal courts located in Orange County, California have exclusive jurisdiction, and you consent to the personal jurisdiction of those courts.

15.7 Consumers outside the U.S.

Nothing in this Section 15 deprives you of any mandatory consumer protections under the law of your country of residence. If you are a consumer resident in the European Economic Area or the United Kingdom, the arbitration agreement and class action waiver in Sections 15.2–15.6 do not apply to you, and you may bring proceedings in the courts of your country of residence where applicable law so requires.

16. Apple-specific terms

To the extent you use the App on an Apple device, you acknowledge and agree that:

  • These Terms are between you and DYM, not Apple, and Apple is not responsible for the App or its content.
  • Apple has no obligation to provide maintenance or support for the App.
  • If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
  • DYM, not Apple, is responsible for any product warranty claims, product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
  • DYM, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim related to the App.
  • You represent that you are not located in a country subject to a U.S. government embargo, and you are not on any U.S. government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, on your acceptance, have the right (and are deemed to have accepted the right) to enforce these Terms against you.

17. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any subscription terms presented at purchase, are the entire agreement between you and DYM regarding the Service.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Notices to us. Send legal notices to: RTC Holdings Inc. (Sidekick Pro / Download Youth Ministry), 22431 Antonio Pkwy B160-232, Rancho Santa Margarita, CA 92688, or by email to support@downloadyouthministry.com.

18. Contact

Questions about these Terms? Email support@downloadyouthministry.com.